Browsing articles from "January, 2012"

Dynamics CRM: JScript vs workflow – Caveats

Jan 31, 2012   //   by Pedro Mac Dowell Innecco   //   Dynamics CRM/365  //  No Comments

JScripts in Dynamics CRM are a powerful feature to enhance the user interface in Dynamics CRM. We can use JScripts to perform calculations and validate fields in forms in order to introduce a better user experience. However, JScripts are a client-side based, and only work with the desktop-based (main) forms. In other words, if the user is accessing Dynamics CRM through a mobile device displaying the mobile forms, or using a 3rd party client for a tablet device, the JScripts will not be loaded at all. Workflows on the other hand are server-based, and they will execute no matter which device and client is used to access Dynamics CRM.

This often raises the question of JScript versus workflows when customising Dynamics CRM, particularly when designing a sales pipeline workflow. In this posts I explain how to combine the usage of both JScript and workflows in order to get the best of both worlds, and the most out of Dynamics CRM.

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Dynamics CRM: Considerations when customising address fields

Jan 23, 2012   //   by Pedro Mac Dowell Innecco   //   Dynamics CRM/365  //  3 Comments

The perceived issue on customising address fields and how to store addresses in computer systems always fascinated me. Not because of any apparent complexity one might believe that exists when handling addresses, but mostly because of people’s undeserved anxiety around the subject. And in Dynamics CRM it is no different.

The issue tends to surround the myth that countries and regions with different subdivisions would require complex requirements for address handling. I came across a couple of clients who believe that they require such a complex solution that their Dynamics CRM deployments almost came onto a halt because of such hurdle. I the end, the solution relies not on complex customisation, but on standards compliance, a little bit of compromising, but most importantly: common sense.

Please note that while this post relates to address fields in Dynamics CRM perspective, the data management considerations presented here should be taken into account regardless of the applications. Read more >>