Browsing articles in "Blog"

Windows 10 Mobile: Fixing no data connection

After the last upgrade on my work phone to Windows 10 build 10166, somehow my data connection stopped worked. After an initial first line troubleshooting involving a few restarts and fidgeting with the data connection, I decided to let this one rest since I mostly tend to use my work phone with wi-fi anyway. However today I was in need to use my phone’s data connection so I had another go into fixing this issue. and I am happy to say that I resolved it quicker than I expected. Read more >>

Windows 10 and Microsoft Accounts: The Windows team simply does not get it

A while ago I wrote a post about Microsoft’s push of Microsoft Accounts in Windows 8.x, and how it antagonises users. I have been testing Windows 10 and providing feedback since the early iterations of its Technical Preview, and the good news is that I can see by reading the feedback provided by other testers that I am not the only one banging on some issues around Microsoft Account integration. The bad news is that Microsoft is showing no signs of taking these feedback on-board, and in fact it seems that things are going to get worse with Windows 10.

Read more >>

Dynamics CRM 2015: My light at the end of the tunnel

While I have been busy working on other projects which are not related to Dynamics CRM, I have been eagerly following the development of Dynamics CRM 2015, which is scheduled for release this fall (Q4/2014).

When version 2015 was initially announced, I was not as enthusiastic as I were as in previous versions due to some recent disappointments, which I have ranted on about before. However, Microsoft has made some announcements for this upcoming version that really made me see the light at the end of the tunnel.

In this short post I would like to share with you my feelings about some of these features that have been announced. Read more >>

Windows 8.1 and Microsoft Account: How to alienate people

Microsoft has been doing a lot of work recently to make amends with their customer base after the introduction of Windows 8. The first update (Windows 8.1) brought back the start button, the second update (Windows 8.1 Update 1) made the Metro interface (yes, “Metro” I am sticking with the name) more mouse and keyboard friendly, and they recently announced they will be bringing back the Start Menu in an upcoming update.

All the signs are pointing that Microsoft is listening to their customers and willing to provide them with a choice. Choice: The not-so-secret ingredient that makes a system competitive and flexible across different user bases and segments. The ingredient that Microsoft decided to leave out in Windows 8 for reasons nobody knows why (and I bet this includes people in Microsoft itself), which is as bad as a pasta dish with no sauce, or a paella without saffron.

All well when it ends well, right? Well, not quite. There is one particular “feature” that Microsoft has been silently pushing into Windows, making it more difficult to avoid with every update: The Microsoft Account (previously known as Microsoft Wallet, then Microsoft Passport, then .NET Passport, then Microsoft Passport Network, and most recently Windows Live ID). With Windows 8 Microsoft provided users with the choice to integrate their user account with a Microsoft Account, which allow users to sync their settings across multiple devices. Read more >>

Dynamics CRM 2013: Diving into the sales pipeline – Part 3

In my previous post of this series, we discussed how to implement ACME’s sales pipeline through the creation of a business process flow (BPF) considering both the Lead and Opportunity entities. We created two business processes, one for opportunities that originated from leads, and another for opportunities that did not originated from leads.

In this post we will discuss how to implement ACME’s opportunity probability matrix through the creation of business rules. Read more >>

Dynamics CRM: Microsoft aquires Parature

Jan 7, 2014   //   by Pedro Mac Dowell Innecco   //   Dynamics CRM  //  Comments Off on Dynamics CRM: Microsoft aquires Parature

If there is one module of Microsoft Dynamics CRM that always leave me with the bitter taste of I wish I could, is the service module.

Now, don’t get me wrong. I reckon the service module provides good value, and I have deployed Dynamics CRM solution around this module in past which clients were happy with; but Dynamics CRM isn’t a full fledged service management system such like Remedy or Peregrine. The problem is that it doesn’t have much space for growth, particularly for organisations willing to provide service level agreements (SLAs) slightly more complicated than the default, over-simplistic examples.

The good news is that Microsoft announced today the acquisition of Parature; a customer self-service company based in Virginia, USA. Parature provides a bunch of products and services around service and support including a customer self-service platform, multi-channel customer service and social customer service.

I think it is fair to speculate that Microsoft is willing to provide their Dynamics CRM customer base with the ability to easily create their own support portals. The question at hand is whether this will be an offering only for Office 365 customers or if customers with on-premises Dynamics CRM should also expect to enjoy the benefits of this acquisition.

However as a Dynamics CRM consultant, what I am really looking forward to is the expected enhancements in the service module. Read more >>

Bring your own BS to work

Bring Your Own Device (or BYOD) is a trend that really started a little more than a couple of years ago, but I have noticed a significant hype in the overuse of the term in 2013. The concept is nice and I agree it does make sense… If you run a small, hipster company and you have long brainstorming sessions with your R&D team at your local Starbucks. The concept of BYOD for the enterprise is absurd, to say the least. And here is why. Read more >>

2014: Goodbye marketing hypes, welcome reason

2014 is finally here, and there is a lot of talk about on what to expect in the IT and technology sector for this year. Yet, I was hoping that we could take a break from marketing hypes, fads and other coolhunting nonsense that the media insisted on talking about in the past year. In this post I cover two topics that are at the top of my hype list: BYOD (Bring Your Own Device) and big data. Read more >>

Big data – bad, bad data!

Ah, big data! Cloud computing is so 2012! Last year’s [2013] buzzword was big data, and there is a lot of use (and misuse) of it in the media. Consequently there are a lot of organisations interested in the subject and how it can help them improve their businesses. The problem is, the vast majority of people that I came across who talk about big data have little to no merit to discuss the subject.

Last year I read two articles in particular, both the cover of important international publications, on the subject of big data. One article was the cover of Foreign Affairs, and the other the cover of VEJA. While both articles have their merits, they also helped to perpetuate a lot of misconceptions, which I am tackling in this post. Read more >>

Dynamics CRM 2013: Diving into the sales pipeline – Part 2

In my previous post of this series, we discussed some fundamental concepts of the sales pipeline and how Dynamics CRM handles the sales process. While considering the requirements of ACME (a fictitious company), we defined the stages of their sales pipeline, and started to outline the functional specification of the opportunity entity, including the elaboration of an opportunity probability matrix.

In this post we will discuss how to implement ACME’s sales pipeline through the creation of a business process flow. Read more >>

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